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Privacy Policy

Your privacy matters. We are committed to protecting your information and using it responsibly.

Global Privacy Policy

This privacy policy (“Privacy Policy”) describes how SocialRev, LLC (“SocialRev,” “we,” “our,” or “us”) collects, uses, and discloses your information through our website, applications, software, and related services offered by us (collectively, the “Website”). By using the Website, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

The terms “you,” “your,” and “user” (collectively, “Users”) refer to any individual or entity accessing or using the Website, including individuals acting on behalf of a business. Our Website may include or integrate with third-party services, such as payment processors, artificial intelligence providers, and social media platforms (“Third-Party Providers”). Your use of those services may also be subject to their own terms and privacy policies.

How SocialRev Works

SocialRev is an AI-powered platform that helps businesses create, manage, and publish social media content automatically. In most cases, we process information on behalf of our customers (“Subscribers”). This means we act as a service provider, using business data, content inputs, and settings provided by Subscribers to generate and publish content according to their instructions.

In limited cases, we may use aggregated or de-identified data to improve our services, enhance automation, and develop new features. We do not use Subscriber-specific Personal Information for our own independent marketing purposes.

Information We Collect

We collect information you provide directly to us when you interact with the Website or use our services. This includes information you submit when you:

  • Create an account or subscribe to our services
  • Set up or manage your business profile, branding, or content preferences
  • Connect social media accounts or other third-party integrations
  • Upload, input, or generate content, including text, images, prompts, and other materials
  • Submit payment information or complete transactions
  • Contact us for customer support, request information, or otherwise communicate with us

The information you provide may include

  • Name, email address, phone number, and company name
  • Account credentials and authentication information
  • Billing and payment details
  • Business information, including locations, services, and branding preferences
  • Content inputs, media, prompts, and materials used to generate or publish social media content
  • Communications, feedback, and support inquiries

You are responsible for ensuring that the information you provide is accurate and that you have the necessary rights and permissions to submit any content or materials through the platform.

Information We Collect Automatically

When you access or use the Website, we automatically collect certain information about your device, browser, and interactions with our services. This may include:

  • IP address, approximate geographic location, and device identifiers
  • Device type, operating system, browser type, and version
  • Pages visited, features used, and navigation paths within the platform
  • Session data, including timestamps, referring URLs, and exit pages
  • Usage patterns, clicks, scroll activity, and interaction data
  • Log files, diagnostic data, and performance metrics

We collect this information using cookies, pixels, log files, and similar tracking technologies to operate the platform, analyze usage, improve performance, and enhance the user experience.

Some of this information may be collected through third-party analytics or service providers that help us understand how Users interact with the Website and improve our services.

Information from Third Parties

We may receive information about you from third parties, including service providers, partners, and platforms you choose to connect with our services. This may include:

  • Social media platforms you connect (such as account profile information, page details, engagement metrics, and content performance data)
  • Payment processors, including transaction confirmations, billing status, and limited payment-related details
  • Analytics and performance providers, including aggregated usage data, referral information, and interaction insights
  • AI and content generation services used to support content creation, optimization, and automation features
  • Advertising and marketing partners, including campaign performance and attribution data
  • Publicly available sources, such as business listings, directories, and publicly accessible online information

The information we receive from third parties depends on your settings, permissions, and the integrations you authorize. In some cases, you may control what data is shared through your account settings with those third-party services.

We use this information to operate, enhance, and personalize our services, including generating and publishing content, analyzing performance, and improving platform functionality.

How We Use Information

We use your Personal Information for a variety of business and operational purposes, including:

To Provide and Operate Our Services

  • Provide, operate, and maintain the Website and platform functionality
  • Generate, assemble, and publish social media content on your behalf
  • Manage user accounts, subscriptions, and platform access
  • Process transactions, billing, and payments

To Support and Communicate with You

  • Respond to inquiries, support requests, and customer service needs
  • Send service-related communications, including updates, alerts, and notifications
  • Provide onboarding, training, and account assistance

To Improve and Develop Our Platform

  • Analyze usage patterns, trends, and performance metrics
  • Improve automation workflows, content generation, and AI-driven features
  • Develop new products, services, and functionality
  • Conduct testing, research, and quality assurance

To Personalize and Optimize Your Experience

  • Customize content generation based on your inputs, preferences, and business profile
  • Optimize posting schedules, formats, and content performance
  • Deliver more relevant features and recommendations

To Ensure Security and Integrity

  • Monitor, detect, and prevent fraud, unauthorized access, and security incidents
  • Protect the integrity of our systems, data, and services
  • Enforce our terms, policies, and agreements

To Comply with Legal Obligations

  • Comply with applicable laws, regulations, and legal processes
  • Respond to lawful requests from public authorities
  • Maintain records for compliance, auditing, and dispute resolution

We may also use aggregated or de-identified information, which cannot reasonably be used to identify any individual, for analytics, reporting, benchmarking, research, and product development purposes. This may include analyzing usage trends, measuring platform performance, improving automation workflows, and enhancing the accuracy, reliability, and effectiveness of our AI-driven features.

How We Share Information

We do not sell your Personal Information.

We may share your information in the following circumstances:

With Service Providers

We may share information with trusted third-party service providers who perform services on our behalf to operate and support the platform. These may include providers of:

  • Cloud hosting and infrastructure
  • Payment processing and billing services
  • Artificial intelligence and content generation services
  • Analytics, monitoring, and performance tools
  • Customer support and communication systems

These service providers are contractually obligated to protect your information, maintain appropriate security measures, and use it only for the purposes of providing services to us.

With Third-Party Platforms and Integrations

If you connect your SocialRev account to third-party platforms (such as social media networks), we may share information as necessary to:

  • Publish content on your behalf
  • Retrieve account data and performance metrics
  • Enable integrations and synchronize activity

The information shared is limited to what is required for the integration and is subject to your permissions and the third party’s privacy practices.

For Legal and Compliance Purposes

We may disclose your information where required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from government or regulatory authorities
  • Enforce our terms, agreements, and policies
  • Protect the rights, property, or safety of SocialRev, our Users, or others

Business Transfers

Your information may be disclosed or transferred as part of a business transaction, such as a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets. In such cases, your information will remain subject to the protections outlined in this Privacy Policy.

With Your Direction or Consent

We may share your information when you direct us to do so or provide your consent, including when you choose to publish content, connect integrations, or authorize specific platform actions.

Aggregated and De-Identified Information

We may share aggregated or de-identified information that does not identify any individual with third parties for analytics, research, benchmarking, and product improvement purposes.

All third parties that receive Personal Information are required to protect it in accordance with applicable privacy and security standards and are not permitted to use it for their own independent purposes unless expressly authorized.

User Content and Social Media Posting

SocialRev processes content, inputs, and materials you provide in order to generate and publish social media content on your behalf.

This may include text, images, branding elements, and other materials submitted through the platform or obtained through authorized integrations.

We use this information solely to provide, operate, and improve our services, including content generation, publishing, and performance analysis.

Content published through SocialRev may be shared with third-party platforms (such as social media networks) in accordance with your instructions and account permissions. Once shared, such content is subject to the privacy practices and terms of those third parties.

AI-Generated Content

SocialRev uses artificial intelligence and automation to generate, assemble, and optimize content on behalf of its Subscribers. These systems process information such as business data, content inputs, preferences, configuration settings, and engagement signals to produce and publish content across connected platforms.

As part of providing these services, SocialRev may process text, images, and other materials submitted by Users or obtained through authorized integrations. This processing is performed to generate outputs, improve content relevance, and support platform functionality.

While we strive to deliver accurate and relevant results, AI-generated outputs are based on available inputs and system models and may not always reflect complete or current information. Users may review and manage content through available platform controls.

SocialRev does not use Subscriber-specific Personal Information to train third-party artificial intelligence models for unrelated or independent purposes. Where AI-related improvements are made, we may use aggregated or de-identified information that does not identify any individual to enhance system performance, accuracy, and automation capabilities.

We may also use third-party AI service providers to support certain features. In such cases, information is shared only as necessary to provide the service and in accordance with applicable privacy and data protection requirements.

Third-Party Integrations

If you choose to connect your SocialRev account to third-party platforms (such as social media networks), we may access, receive, and share information with those platforms as necessary to provide our services.

This may include, but are not limited to:

  • Publishing content to your connected accounts
  • Retrieving account data, engagement metrics, and performance insights
  • Synchronizing content, activity, and account settings
  • Accessing profile or business information associated with your connected accounts

The specific information shared depends on the integrations you enable, the permissions you grant, and the settings configured within your SocialRev account and the third-party platform.

Once information is shared with a third-party platform, it is subject to that platform’s own terms, conditions, and privacy practices. SocialRev does not control how third parties use, store, or process your information.

We encourage you to review the privacy policies of any third-party platforms you connect to, including social media networks and related service providers.

Cookies and Tracking Technologies

We use cookies, pixels, log files, and similar tracking technologies to collect and store information about how you interact with the Website and our services. These technologies help us operate the platform, improve performance, and enhance your overall experience.

We use these technologies to:

  • Enable platform functionality – support core features such as authentication, security, and account access
  • Remember preferences and settings – store your preferences, configurations, and user selections
  • Analyze performance and usage – understand how Users interact with the platform, measure traffic, and improve functionality
  • Support marketing and advertising – deliver relevant content, measure campaign effectiveness, and manage communications

Types of cookies and technologies we may use include:

  • Essential Cookies – required for the Website to function properly
  • Performance and Analytics Cookies – used to collect information about usage and improve performance
  • Functional Cookies – enable enhanced features and personalization
  • Advertising Cookies – used to deliver and measure marketing and advertising efforts

Some cookies and tracking technologies may be set by third-party providers, such as analytics services or integrated platforms, which help us understand usage patterns and improve our services.

You can control or disable cookies through your browser settings or other available tools. Please note that disabling certain cookies may impact the functionality, performance, or availability of certain features of the Website.

We also recognize certain browser-based privacy signals, such as Global Privacy Control (GPC), where required by applicable law.

Internal Uses of Your Personal Information

We retain your Personal Information for as long as your account is active or as needed to provide services.

If you choose to cancel your account, your Personal Information will no longer be actively used in our systems. However, deletion may not be immediate, and some information may remain in backup systems or archives for a limited period.

We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

We may use aggregated or de-identified data for analytics, product development, and improving our services.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction.

These measures include, but are not limited to:

  • Encryption of data in transit using industry-standard protocols
  • Access controls and authentication requirements to limit access to authorized personnel
  • System monitoring, logging, and threat detection tools
  • Regular security reviews, updates, and vulnerability management practices
  • Secure data storage environments and infrastructure protections

Despite these safeguards, no method of transmission over the Internet or method of electronic storage is completely secure. As a result, we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and for notifying us of any unauthorized access or suspected security incidents.

In the event of a data breach affecting Personal Information, we will take appropriate steps to investigate, mitigate, and notify affected parties in accordance with applicable laws and regulations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information. SocialRev is committed to honoring applicable privacy rights and providing transparency into how your information is used. Access, update, or delete your information.

General Rights

You may have the right to:

  • Access the Personal Information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your Personal Information
  • Object to or restrict certain types of processing
  • Request a copy of your information in a portable format
  • Opt out of receiving marketing communications at any time

To exercise these rights, please contact us using the information provided below. We may take reasonable steps to verify your identity before fulfilling your request.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

  • Know what categories of Personal Information we collect, use, disclose, and retain
  • Request access to specific pieces of Personal Information we have collected about you
  • Request deletion of your Personal Information, subject to certain exceptions
  • Request correction of inaccurate Personal Information
  • Opt out of the sale or sharing of Personal Information
  • Limit the use and disclosure of sensitive Personal Information (where applicable)
  • Not be discriminated against for exercising your privacy rights

SocialRev does not sell Personal Information and does not use Personal Information for cross-context behavioral advertising.

You may exercise your rights by contacting us as outlined below.

California “Shine the Light” Law

California residents may request information about our disclosure of Personal Information to third parties for their direct marketing purposes under California Civil Code Section 1798.83 (“Shine the Light” law).

SocialRev does not disclose Personal Information to third parties for their own direct marketing purposes.

If you would like to make a request, please contact us using the information below.

Global Privacy Control (GPC)

SocialRev recognizes Global Privacy Control (“GPC”) signals as a valid request to opt out of the sale or sharing of Personal Information, where applicable under law. Because SocialRev does not sell or share Personal Information for cross-context behavioral advertising, GPC signals will be honored as a confirmation of your privacy preferences and will not affect your ability to use the Website.

European Economic Area (EEA), United Kingdom, and GDPR Rights

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar data protection laws, you may have rights under the General Data Protection Regulation (GDPR) or equivalent laws, including:

  • The right to access your Personal Information
  • The right to rectify inaccurate or incomplete data
  • The right to request erasure (“right to be forgotten”)
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)
  • The right to lodge a complaint with a supervisory authority

Where SocialRev processes Personal Information on behalf of Subscribers, we act as a data processor, and requests relating to such data should be directed to the applicable Subscriber (the data controller). We will assist our Subscribers in responding to such requests as required by law.

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect, use, or disclose Personal Information from children under 13 years of age. If we become aware that we have inadvertently collected Personal Information from a child under 13 without appropriate consent, we will take prompt steps to delete such information from our records. If you believe that a child under the age of 13 has provided Personal Information through our Website, please contact us at privacy@socialrev.ai

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will prominently post those changes here and any other place we deem appropriate, so you are always aware of what Personal Information we collect, how we use it, and under what circumstances, if any, we disclose it. You should check this Website frequently to see recent changes.

Contacting Us

If your Personal Information changes, including your name, email address, phone number, or postal address, you may update or correct your information by logging into your account or by contacting us at privacy@socialrev.ai

You may also contact us at this email address to request access, correction, deletion, or deactivation of your Personal Information, or for any questions related to this Privacy Policy. Please include “Privacy Request” or “Data Protection Inquiry” in the subject line to help us process your request promptly.

If you have additional questions or concerns about this Privacy Policy or how your information is handled, please contact us at privacy@socialrev.ai