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Accessibility

Built for everyone. Accessibility is at the core of how this experience is designed and delivered.

Accessibility Statement

This website and its related downloadable applications, API integration services, artificial intelligence generation platform, mobile applications, hosted services, digital interfaces and related services (collectively, our “Website” or “Services”) are operated, hosted, and maintained by SocialRev, LLC (“SocialRev,” “we,” “our,” or “us”). This Accessibility Statement applies solely to the Website and Services operated by SocialRev and does not apply to third-party websites, applications, platforms, integrations, content, or services that may be linked to, embedded within, or otherwise accessible from the Website. The terms “you,” “your,” and “user” refer to each individual and entity that accesses or uses the Website or Services, including any person acting on behalf of an organization, business, or other legal entity.

We Value Digital Inclusion

SocialRev is committed to maintaining and continually improving the accessibility and usability of the Website and Services for all users, including individuals with disabilities. Accessibility and digital inclusion are integrated into our design, development, testing, and content publication processes, and we actively work to enhance the user experience across our digital platforms, applications, interfaces, and related Services.

Our team regularly monitors the Website and Services using a combination of automated accessibility evaluation tools, manual testing methodologies, assistive technology reviews, and ongoing remediation efforts to identify and address accessibility barriers. Accessibility considerations are incorporated into our development standards and workflows, and newly developed content, features, functionality, and digital experiences are reviewed as part of our accessibility processes prior to publication or deployment whenever commercially reasonable.

Accessibility is an ongoing effort, and we continually review, test, remediate, and improve our digital experiences to enhance accessibility, usability, and compatibility with evolving technologies, standards, browsers, devices, and assistive technologies.

While we strive to maintain accessibility and usability throughout the Website and Services, we do not warrant or guarantee that every portion of the Website, Subscription Services, mobile applications, digital interfaces, Connected Accounts, Third-Party Services, or related functionality will always be fully accessible, operable, compatible, or error-free for every user, browser, device, operating system, assistive technology, or accessibility need. Certain content, integrations, or functionality may occasionally present accessibility limitations that are identified and addressed through our ongoing monitoring and improvement processes.

Complete Approach

This Website and related Services are designed and developed with the goal of conforming to Level AA of the Web Content Accessibility Guidelines (“WCAG”) 2.2, as published by the World Wide Web Consortium (“W3C”), and to support the accessibility requirements referenced within EN 301 549 as defined by the European Accessibility Act. Accessibility standards, legal requirements, assistive technologies, browser capabilities, and platform requirements may vary by jurisdiction, device, operating system, technology, user configuration, and digital environment.

WCAG 2.2 represents one of the most current and widely recognized international standards for digital accessibility. Developed by the W3C, these guidelines provide frameworks and technical recommendations intended to make digital content more perceivable, operable, understandable, and robust for individuals with disabilities, while improving usability and user experience for all users.

SocialRev incorporates accessibility considerations into the design, development, implementation, testing, and maintenance of the Website and related Services. We strive to utilize semantically structured markup, standards-compliant development practices, accessible navigation patterns, assistive technology compatibility considerations, and accessibility-focused workflows intended to support a broad range of users, technologies, and accessibility needs.

The Website has been developed using code intended to comply with applicable W3C standards for HTML and CSS. We strive to support compatibility with current versions of commonly used browsers and assistive technologies and continue to monitor evolving accessibility standards, browser technologies, operating systems, mobile environments, and digital accessibility practices as part of our ongoing accessibility efforts.

Because accessibility standards and technologies continue to evolve, and because certain functionality may rely upon third-party platforms, integrations, Connected Accounts, embedded content, artificial intelligence systems, user-generated content, or external technologies not fully controlled by SocialRev, accessibility conformance may vary across portions of the Website or Services. Accordingly, while we make commercially reasonable efforts to maintain accessibility and usability, we do not represent or guarantee that every portion of the Website or Services will conform with every accessibility standard, interpretation, guideline, assistive technology, or jurisdictional requirement at all times.

Conformance Monitoring

SocialRev periodically conducts human-led accessibility reviews, evaluations, and testing of the Website and related Services to support ongoing accessibility efforts and improve conformance with WCAG 2.2 accessibility standards. These efforts may include manual accessibility testing, automated accessibility scanning, assistive technology testing, usability reviews, remediation activities, code evaluations, and accessibility-focused development reviews intended to identify and address accessibility barriers and usability issues.

We may also engage third-party accessibility specialists, consultants, auditors, or testing providers to assist with accessibility evaluations, provide recommendations, support remediation efforts, and help improve accessibility practices across the Website and Services.

Accessibility considerations and review processes are integrated into our design, development, testing, content publication, and deployment workflows. We implement accessibility-focused checks and development standards intended to support accessibility compliance for new features, functionality, enhancements, interfaces, and code changes prior to deployment whenever commercially reasonable.

As part of our ongoing accessibility efforts, we may utilize various assistive technologies, browsers, operating systems, devices, testing methodologies, and evaluation tools to assess usability and compatibility across different digital environments.

Accessibility is an ongoing process rather than a one-time effort. We continually review, evaluate, test, remediate, and improve our digital experiences in an effort to enhance accessibility, usability, compatibility, and user experience for all users over time. Because technologies, accessibility standards, browsers, devices, assistive technologies, third-party integrations, AI-generated content, and digital environments continue to evolve, accessibility issues may nevertheless arise from time to time despite our ongoing efforts.

Open Commitment

SocialRev is committed to providing digital experiences that are accessible and usable by the widest possible audience, regardless of technology, ability, disability, device, platform, browser, language, or assistive technology. We actively work to improve the accessibility, usability, inclusivity, and overall user experience of the Website and related Services through ongoing development efforts, accessibility-focused design practices, testing methodologies, remediation activities, and operational processes.

As part of our ongoing accessibility efforts, we devote resources toward improving accessibility awareness, integrating accessibility considerations into development workflows, evaluating digital experiences, and implementing accessibility-focused best practices throughout the Website and Services.

Examples of accessibility practices and considerations that may be utilized throughout the Website and Services include, without limitation:

  • Utilizing semantically structured markup, headings, paragraphs, landmarks, and lists intended to support navigation by assistive technologies and keyboard users;
  • Supporting keyboard navigation and logical tab order functionality where commercially reasonable;
  • Providing descriptive page titles, labels, headings, and navigational elements intended to improve usability and comprehension;
  • Utilizing alternative text attributes for meaningful images and visual content where appropriate;
  • supporting captions, transcripts, or alternative formats for certain multimedia content where applicable;
  • Associating form fields, labels, instructions, and validation messaging to improve accessibility and usability;
  • Utilizing descriptive link text intended to identify the purpose or destination of links;
  • implementing accessibility-focused testing, code review, and quality assurance processes during development workflows;
  • Evaluating compatibility with commonly used assistive technologies and accessibility tools;
  • reviewing accessibility considerations during the development of new features, interfaces, and functionality;
  • Providing accessibility-related resources, education, guidance, or training materials to relevant personnel;
  • Working with third-party technology providers, developers, vendors, and integration partners to encourage accessibility improvements and broader digital inclusion efforts;
  • Encouraging Users to provide accessibility feedback, suggestions, and improvement recommendations.

Because the Website and Services may include third-party integrations, Connected Accounts, embedded content, AI-generated content, dynamically generated materials, user-generated content, external platforms, APIs, or technologies outside of SocialRev’s direct control, certain portions of the Website or Services may vary in accessibility, functionality, or compatibility over time.

Accessibility is an ongoing effort, and we continually review, evaluate, improve, and refine our accessibility practices and digital experiences in an effort to support broader accessibility and usability for all users.

Exceptions

While SocialRev strives to support accessibility, usability, and compatibility throughout the Website and related Services, certain portions of the Website or Services may rely upon technologies, systems, content, integrations, or functionality that are provided, controlled, generated, synchronized, or maintained by third parties or external sources not fully controlled by SocialRev.

Such third-party or external functionality may include, without limitation:

  • Third-party websites or services;
  • Connected Accounts;
  • Embedded content;
  • Inline frames;
  • Maps;
  • Videos;
  • Media players;
  • Widgets;
  • Social media feeds;
  • APIs;
  • Advertising networks;
  • External applications;
  • Artificial intelligence providers;
  • Plugins;
  • User-generated content;
  • Dynamically generated content;
  • Third-party authentication systems;
  • Analytics providers;
  • Payment processors;
  • Cloud-hosted integrations; and
  • Related third-party technologies or services (collectively, “Third-Party Content”).

Third-Party Content may be linked to, embedded within, synchronized with, displayed through, or otherwise accessible from the Website or Services solely as a convenience to Users. The inclusion of any Third-Party Content does not imply endorsement, sponsorship, approval, affiliation, or association with the applicable third party or its products, services, content, policies, or operators.

SocialRev does not control and does not warrant or guarantee the accessibility, usability, compatibility, availability, legality, accuracy, functionality, operability, performance, or security of any Third-Party Content or third-party technologies.

In addition, certain content, media, communications, graphics, captions, AI Outputs, recommendations, synchronized materials, or dynamically generated materials available through the Services may be generated, modified, uploaded, published, synchronized, or distributed by Users, Connected Accounts, advertisers, customers, third-party platforms, artificial intelligence systems, or other external sources not fully controlled by SocialRev. As a result, accessibility, compatibility, and usability may vary across portions of the Website or Services from time to time.

While we make commercially reasonable efforts to identify and remediate accessibility barriers as they are discovered, accessibility is an ongoing effort and certain content, features, integrations, technologies, or functionality may not always be fully accessible, operable, compatible, or error-free for every user, browser, device, operating system, language, jurisdiction, or assistive technology.

We encourage Users to contact us if they encounter accessibility barriers, compatibility issues, or usability concerns while using the Website or Services so that we may continue improving the accessibility and usability of our digital experiences.

AI-Generated Content Disclaimer

Certain content, media, graphics, captions, communications, recommendations, translations, summaries, metadata, synchronized materials, or other functionality available through the Website or Services provided by SocialRev may be generated, modified, optimized, synchronized, published, translated, or distributed through automated systems, machine learning technologies, artificial intelligence systems, large language models, recommendation engines, or related computational technologies (collectively, “AI Systems”).

While we strive to support accessibility, usability, and compatibility throughout the Website and Services, certain AI-generated, dynamically generated, synchronized, or third-party content may occasionally present accessibility limitations, inconsistencies, inaccuracies, formatting issues, compatibility issues, or usability challenges that may not be immediately identified.

Because AI Systems rely upon automated processes, evolving technologies, third-party models, external data sources, and computational outputs, generated content may vary in structure, accessibility, readability, semantic organization, contextual accuracy, or compatibility with assistive technologies, browsers, devices, operating systems, or accessibility tools.

SocialRev does not warrant or guarantee that AI-generated content, automated outputs, synchronized materials, or dynamically generated functionality will always conform to specific accessibility standards, accessibility interpretations, assistive technologies, or user accessibility preferences.

We make commercially reasonable efforts to monitor, evaluate, identify, and remediate accessibility issues associated with AI-generated or dynamically generated content as part of our ongoing accessibility and usability efforts. However, accessibility review and remediation processes may not occur in real time and certain accessibility limitations may persist temporarily before remediation occurs.

Users are encouraged to contact SocialRev if they encounter accessibility barriers, usability issues, or compatibility concerns relating to AI-generated content or automated functionality so that we may continue improving the accessibility and usability of the Website and Services over time.

Accessibility Tools

SocialRev strives to support compatibility with current versions of commonly used web browsers, mobile environments, operating systems, and assistive technologies. Because accessibility needs and assistive technologies vary by user, device, platform, browser configuration, and operating environment, individual user experiences may differ.

A variety of accessibility tools, assistive technologies, browser features, and operating system settings are available to help users customize and improve their digital experience, including tools that assist with screen reading, keyboard navigation, voice interaction, magnification, color contrast, captions, speech recognition, spelling, readability, and other accessibility functions.

Commonly used assistive technologies and accessibility features may include, without limitation:

  • Screen readers such as NVDA and JAWS;
  • VoiceOver for Apple devices and operating systems, including macOS, iPhone, iPad, and related Apple products;
  • TalkBack for Android devices;
  • Browser-based accessibility settings and reader modes;
  • Keyboard navigation functionality;
  • Text resizing and zoom functionality;
  • Operating system accessibility preferences and assistive settings.

The majority of content throughout the Website and Services is intended to be available in standards-based HTML formats designed to support compatibility with commonly used assistive technologies and accessibility tools. Certain documents, files, reports, downloads, or materials may occasionally be provided in alternative formats, including Adobe PDF or other downloadable document formats.

Where commercially reasonable, we strive to make downloadable materials accessible; however, accessibility and compatibility of downloadable or third-party document formats may vary depending upon document structure, assistive technologies, software versions, and user configurations. Users may utilize third-party accessibility tools, browser settings, operating system accessibility features, or document conversion technologies to improve accessibility and readability based on their individual needs and preferences.

Accessibility Assistance

If you encounter an accessibility barrier, usability issue, compatibility issue, or difficulty accessing any portion of the Website or Services provided by SocialRev, we encourage you to contact us so that we may make commercially reasonable efforts to provide assistance, alternative communication methods, alternative formats, or other reasonable accommodations intended to help facilitate access to the requested content, functionality, feature, or information.

Accessibility and usability needs may vary depending upon the user, assistive technology, browser, operating system, device configuration, language settings, or other technical factors. We welcome feedback regarding accessibility barriers, usability concerns, compatibility issues, or suggestions for improving the accessibility and usability of the Website and Services.

When contacting us regarding an accessibility issue, please provide information reasonably sufficient to help us understand the nature of the issue, the affected page, feature, or functionality, the assistive technology or device being used, and any other information that may assist us in evaluating and addressing the matter.

While we strive to respond to accessibility-related inquiries and concerns within a commercially reasonable timeframe, response and remediation times may vary depending upon the nature, complexity, technical limitations, third-party dependencies, or scope of the issue presented.

We are committed to continually improving the accessibility and usability of our digital experiences and appreciate feedback that helps support those ongoing efforts.

Contacting Us

If you experience accessibility difficulties or would like to report an accessibility issue, request assistance, or provide feedback regarding accessibility, please contact us: notices@socialrev.ai

Please include information regarding the accessibility issue, the affected page or functionality, the device or assistive technology being used, and any additional details that may help us investigate and respond to the matter.